Frequently Asked Questions (FAQs)
1. Can I pay through credit card?
Yes, we accept credit card payments.
1. At check-out, choose "PayPal" as your payment method. A new window will open.
2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.
3. Lastly, input your credit card information and supply your billing/shipping address.
For assistance for credit card payments, please contact us directly at (8) 708 5122. Open Monday to Friday, 9:00am to 6:00pm.
2. Can I buy from the Foundation office?
Yes, but most of our products are made-to-order and subject to availability.
If you want to pick up your items here in Quiapo for convenience, we highly suggest you buy the items online and choose "Pick-up from San Sebastian Conservation office" as your shipping option.
You may find us at 2/F St. Ezekiel Moreno Bldg., San Sebastian Basilica, Pasaje del Carmen, Quiapo. The office is open Monday to Friday, 9:00am - 6:00pm.
3. Can I purchase bulk orders?
Yes, we accept bulk orders! Kindly email us at firstname.lastname@example.org with the following information:
Name of Product(s) and Quantity per Product:
Shipping Method: (Regular Shipping or Express Shipping?*)
Date Items are Needed:
*Please be advised that Express Shipping is subject to the availability of vehicles and size of your order.
4. How long before I receive my order?
Every item is handpicked by us and assembled upon order to ensure that we bring the best quality with a door-to-door delivery service.
Upon purchase, please expect your package within 6 days if you are within Metro Manila, other areas of Luzon, and Visayas. If you are in Mindanao, you can expect your package within 8 days. If there are any changes, we will inform you immediately.
See below for Express Shipping if you need your items quickly.
5. Do you offer Express Shipping?
Yes, we offer Express Shipping in Metro Manila. You can expect your package in 2-5 days, depending on the availability of vehicles and size of your order.
Every item is handpicked by us and assembled upon order to ensure that we bring the best quality to your doorstep.
Important: We will use courier services like LalaMove and Grab Express, and while the delivery fee will not be charged upon check out, you will be expected to settle the delivery fee directly with the messenger.
A representative of the Foundation will inform you ahead of the delivery fee and schedule.