Yes, you can still place an order and pay for your item even over Christmas. Kindly note that sending out official receipts, replies to messages, and other regular processes will resume on January 3, 2022 when the office opens in the new year.
Why is no one replying to my messages or sending me the official receipt?
The office is closed for the holidays between December 18, 2021 to January 2, 2022. Although you can place an order through our website, we will not be on hand at this time to respond to messages. We will get back to you starting January 3, 2022.
Can we change our orders or ask for a refund if we don't want the item/s anymore?
Please understand that we don't entertain cancellation of paid orders. No refunds shall be entertained on the basis of cancellation of paid orders for any reason.
Does your price already include shipping?
No, local shipping is paid separately by the customer when the items are delivered to you. The shipping will depend on the courier you choose during check-out and the size of your order. For more information, please check our Shipping Rates & Schedules.
Can I pay through credit card?
Yes, we accept credit card payments.
Instructions:
1. At check-out, choose "PayPal" as your payment method. A new window will open.
2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.
3. Lastly, input your credit card information and supply your billing/shipping address.
For assistance for credit card payments, please contact us directly through the following channels:
Help Desk 0930 982 97 66 Open Mondays to Fridays, 9:00am - 5:00pm
What's the difference between shipping date and delivery date?
Shipping Date is when your order is picked up by the courier for delivery. Delivery Date is when you receive your order from the courier.
I have questions about shipping rates, schedules, etc.
Due to anti-Covid measures currently being employed in the Foundation office, we won't be able to accommodate walk-in purchases until further notice. All purchases must be coursed through our online shop here or on Facebook.
Do you have items on hand?
Yes, we have collaboration items with Heritage Prints by Gio Abcede. Visit their official Instagram or Facebook for more details.
Who fulfills my orders, i.e. production, shipping, etc.?
Heritage Prints by Gio Abcede 0917 810 45 42 abcede.gio@gmail.com
My item was lost or damaged during delivery. Can the Foundation or the Partner Vendor address this?
We're sorry this happened, but the Foundation and the Partner Vendors are not responsible for loss, destruction, or damage of the items, for any reason, which occur while the goods are in transit.
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