Frequently Asked Questions (FAQs)

1. Can I pay through credit card?

Yes, we accept credit card payments.

Instructions:

1. At check-out, choose "PayPal" as your payment method. A new window will open. 

2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.

3. Lastly, input your credit card information and supply your billing/shipping address. 

For assistance for credit card payments, please contact us directly through the following channels:

Help Desk
0930 982 97 66
Open Mondays to Fridays, 9:00am - 5:00pm

2. Can I buy from the Foundation office?

Due to anti-Covid measures currently being employed in the Foundation office, we won't be able to accommodate walk-in purchases until further notice. All purchases must be coursed through our online shop here or on Facebook.

3. Can I purchase bulk orders?

Yes, you may! Bulk orders are for orders of 10 pcs or more of the same product. Kindly email us at savesansebastian.org@gmail.com with the following information:

Name:
Contact Number:
Name of Product(s) and Quantity per Product:

4. How long will it take for me to receive my items?

We are doing our best to make sure all orders arrive safely and within a timely manner.

Please be advised of the following:

Pre-Order Period:
Each item is made-to-order and will take a maximum of seven (7) calendar days to create before it is ready for shipping or pick-up.

Shipping Schedules:
1. Courier Pick-up Option
Orders that are produced and ready for shipment can be picked up from our warehouse via your choice of Courier every Tuesday to Thursday, 2:00-5:00PM.

2. LBC Delivery Option
Orders that are produced and ready for shipment are shipped out every Saturday.
    If you have any questions, please reach out to our Foundation Help Desk at 0909 623 2158. Open Mondays to Fridays (9am - 5pm). You can also email us at savesansebastian.org@gmail.com.

     

    5. What delivery services do you offer?

    All items will come directly from our supplier to your door to minimise the number of hands that will handle your orders. This is also one of our precautions at the moment. 

    A. Courier Pick-up

    This option is available for Metro Manila customers only. 

    Customers are asked to book their own delivery/courier services from the following: Lalamove, GrabExpress, and Angkas. Customers will also shoulder the cost of delivery and pay upon its arrival. 

    You can schedule your delivery after our Help Desk advises that your order is ready for pick-up. Please see previous question for more information. Courier pick-ups are open on the assigned dates only between the hours of 2:00PM and 5:00PM. 

    We will directly coordinate with you and the driver to ensure a smooth pick-up from our supplier. 

    Pick-up address:
    10 Mahogany St.
    Nangka, Marikina City


    B. LBC Delivery

    This option is available for customers within the Philippines only. 

    All customers who avail of the LBC Delivery option will be gifted one (1) FREE necklace of historic San Sebastian Basilica. Click here for preview: LINK 

    Shipping deliveries are handled by LBC Express. The Foundation Help Desk will coordinate with you to know the nearest LBC Branch in your area, which you can look up online on their official LBC website. This is in case your delivery address is classified as LBC under their Red Zone, which means the order will be picked up from the branch, though we will do our best to have it reach your doorstep directly. 

    We will update customers immediately on what the final delivery arrangement will be (pick up from the LBC Branch of your choice or delivery to your doorstep) and your order tracking number. 

    Please be advised that due to quarantine restrictions, you may experience some delays in delivery.


    LBC Delivery Fees:
    (Inclusive of handling fee and San Sebastian Basilica necklace)

    Luzon (approximately 1-2 weeks): PhP 300
    Visayas (approximately 2-3 weeks): PhP 320
    Mindanao (approximately 3-4 weeks): PhP 350

     

    6. I'm from Metro Manila, can I opt for the LBC Delivery - Luzon option instead of the Courier Pick-Up option?

    Yes, you may!