Frequently Asked Questions (FAQs)

1. Can I pay through credit card?

2. Can I buy from the Foundation office?

3. Can I purchase bulk orders?

4. Who fulfills my orders, i.e. production, shipping, etc.?

5. I have questions or complaints about a product. Whom do I contact?

6. I have questions about shipping rates, schedules, etc.

 

1. Can I pay through credit card?

Yes, we accept credit card payments.

Instructions:

1. At check-out, choose "PayPal" as your payment method. A new window will open. 

2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.

3. Lastly, input your credit card information and supply your billing/shipping address. 

For assistance for credit card payments, please contact us directly through the following channels:

Help Desk
0930 982 97 66
Open Mondays to Fridays, 9:00am - 5:00pm

2. Can I buy from the Foundation office?

Due to anti-Covid measures currently being employed in the Foundation office, we won't be able to accommodate walk-in purchases until further notice. All purchases must be coursed through our online shop here or on Facebook.

3. Can I purchase bulk orders?

Yes, you may! Bulk orders are for orders of 10 pcs or more of the same product. Kindly email us at savesansebastian.org@gmail.com with the following information:

Name:
Contact Number:
Name of Product(s) and Quantity per Product:

 4. Who fulfills my orders, i.e. production, shipping, etc.?

For products in the GAVDE Collection and Baste at 400 Collection, they are produced exclusively for the Foundation by GAVDE Ecclesiastical Articles. The shipping is facilitated by the Foundation but packed and prepared for delivery by GAVDE. 

For <GIO’S COLLECTION PENDING>, they are produced, fulfilled, and shipped by <GIO’S BRAND PENDING>.

5. I have questions or complaints about a product. Whom do I contact?

For questions or complaints regarding items sold on this website, please contact us directly through the following channels:

Help Desk
0930 982 97 66
savesansebastian.org@gmail.com
Open Mondays to Fridays, 9:00am - 5:00pm

For issues regarding missing/damaged items or any concern regarding product quality, please allow us 24 to 48 hours to coordinate with the party that fulfilled your order.

6. I have questions about shipping rates, schedules, etc.

Please see Shipping Rates & Schedules.