Frequently Asked Questions (FAQs)
1. Can we change our orders or ask for a refund if we don't want the item/s anymore?
2. Does your price already include shipping?
3. Can I pay through credit card?
4. What's the difference between shipping date and delivery date?
5. I have questions about shipping rates, schedules, etc.
6. Can I buy from the Foundation office?
7. Where can I buy your scapulars and other religious items?
8. Who fulfills my orders, i.e. production, shipping, etc.?
9. How do I care for my products from Disenyo Lorenzo Interiors?
10. Can I purchase bulk orders?
11. My order didn't arrive in the best condition/I received the wrong items/my order is incomplete. Whom do I contact?
12. My item was lost or damaged during delivery. Can the Foundation or the Partner Vendor do something about this?
1. Can we change our orders or ask for a refund if we don't want the item/s anymore?
Please understand that we don't entertain cancellation of paid orders. No refunds shall be entertained on the basis of cancellation of paid orders for any reason.
2. Does your price already include shipping?
No, local shipping is paid separately by the customer when the items are delivered to you. The shipping will depend on the courier you choose during check-out and the size of your order. For more information, please check our Shipping Rates & Schedules.
3. Can I pay through credit card?
Yes, we accept credit card payments.
Instructions:
1. At check-out, choose "PayPal" as your payment method. A new window will open.
2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.
3. Lastly, input your credit card information and supply your billing/shipping address.
For assistance for credit card payments, please contact us directly through the following channels:
Help Desk
0930 982 97 66
Open Mondays to Fridays, 9:00am - 5:00pm
4. What's the difference between shipping date and delivery date?
Shipping Date is when your order is picked up by the courier for delivery. Delivery Date is when you receive your order from the courier.
5. I have questions about shipping rates, schedules, etc.
Please see Shipping Rates & Schedules.
6. Can I buy from the Foundation office?
Due to anti-Covid measures currently being employed in the Foundation office, we won't be able to accommodate walk-in purchases until further notice. All purchases must be coursed through our online shop here or on Facebook.
7. Where can I buy your scapulars and other religious items?
A selection of our items are currently available and on-hand at the GAVDE Ecclesiastical Articles online shop (Shopee).
8. Who fulfills my orders, i.e. production, shipping, etc.?
- Disenyo Lorenzo Interiors items: Disenyo Lorenzo Interiors
- Heritage Prints by Gio Abcede: Gio Abcede
9. How do I care for my Machuca Tile items from Disenyo Lorenzo Interiors?
You may refer to the Maintenance Guidelines by Machuca Tile. Download: LINK.
10. Can I purchase bulk orders?
In time for the Christmas season, we have bulk order options for some items in the Baste at Home Collection. Please check them out in the Baste at Home Collection Page.
Within five banking (5) days, upon receiving the item/s, you need to directly contact the partner vendor who shipped out your order:
Disenyo Lorenzo Interiors
0917 544 02 28
disenyo.lorenzo@gmail.com
Heritage Prints by Gio Abcede
0917 810 45 42
abcede.gio@gmail.com
We're sorry this happened, but the Foundation and the Vendors are not responsible for loss, destruction, or damage of the items, for any reason, which occur while the goods are in transit.