Can we change our orders or ask for a refund if we don't want the item/s anymore?
Please understand that we don't entertain cancellation of paid orders. No refunds shall be entertained on the basis of cancellation of paid orders for any reason.
Does your price already include shipping?
No, local shipping is paid separately by the customer when the items are delivered to you. The shipping will depend on the courier you choose during check-out and the size of your order. For more information, please check our Shipping Rates & Schedules.
Do all donations come with a donation card?
No, you will need to pay an additional amount to get a printed or digital donation card. These are optional add-ons if you’d like to receive something to commemorate your Sponsorship. However, all Sponsors will be listed on the Virtual Sponsor Wall.
Can I pay through credit card?
Yes, we accept credit card payments except for orders from Para sa Ina: Rust-to-Art Exhibit.
Instructions:
1. At check-out, choose "PayPal" as your payment method. A new window will open.
2. In the new window, choose the option "Pay with Debit or Credit Card" at the bottom. You will not be asked again about PayPal.
3. Lastly, input your credit card information and supply your billing/shipping address.
For assistance for credit card payments, please contact us directly through the following channels:
Help Desk 0930 982 97 66 Open Mondays to Fridays, 9:00am - 5:00pm
What's the difference between shipping date and delivery date?
Shipping Date is when your order is picked up by the courier for delivery. Delivery Date is when you receive your order from the courier.
What’s the difference between a printed donation card and a digital donation card?
Both are optional add-ons when you donate for the restoration of a gothic stained glass window, regardless of payment method.
The printed donation card is a physical card that will be shipped out to you that can be displayed or kept as a remembrance of your Sponsorship. The digital card will be a virtual card similar to the printed version that will be emailed to you that is ready for sharing on Facebook, Instagram, etc.
I have questions about shipping rates, schedules, etc.
Due to anti-Covid measures currently being employed in the Foundation office, we won't be able to accommodate walk-in purchases until further notice. All purchases must be coursed through our online shop here or on Facebook.
Who fulfills my orders, i.e. production, shipping, etc.?
Heritage Prints by Gio Abcede 0917 810 45 42 abcede.gio@gmail.com
My item was lost or damaged during delivery. Can the Foundation or the Partner Vendor address this?
We're sorry this happened, but the Foundation and the Partner Vendors are not responsible for loss, destruction, or damage of the items, for any reason, which occur while the goods are in transit.
What does it mean if your items are for pre-order?
Items like our physical donation cards and 3rd Ed. Heritage + Culture Prints are for pre-order, meaning our Partner Vendors will only produce based on the final number of paid orders. Please read our Shipping Rates & Schedules page for more details.
Are any of your items on hand?
Yes, all items part of our Clearance Sale are on hand and will be shipped out following a weekly schedule.
What does it mean if a clearance item is marked as Class B?
Class B means the items may have minimal stains due to the length of time it was kept on inventory, the printing may not be as sharp or clear as we hoped, and the like. Rest assured that we do not sell any items that are broken or damaged.
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